Returns & Refunds policy

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you enroll and pay for any of our courses, you agree to our privacy policy, terms of use, and refund policy.

Our refund policy is as follows:

Cancellation and Refunds:

The course charges are specific to monthly payments. If a student wishes to drop out after the first two classes, then the fees for the remaining classes of the month will not be refunded. However, the student can write to us detailing the decision to discontinue the subsequent months. If the student has attended one or more classes of the subsequent month, then the fee for that month needs to be paid. The student can opt-out of classes from the next month forward.

Duplicate payment:

Refund of any duplicate payment made by the customer will be processed within 30 days after receipt of an email intimation.

An email regarding the duplicate payment must be sent to care.trutor@gmail.com, with attachments of both original and duplicate payment images

Refund Requisitions

To initiate the refund process, send an email with the reason for cancelation to care.trutor@gmail.com. Upon receipt of the email, the refund process will be initiated by our support team. Refunds will be processed by cheque payment or through the payment gateway within 7 days after we receive an intimation from the customer.

Note:

Trutor reserves the right to revise the terms and conditions of this policy without any prior notice.

All refund requests will be sent to the support team for approval. The approval process will be completed within 10 days.

Upon approval, the refund will be Credited within 20 days

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail care.trutor@gmail.com